We are seeking motivated and technically skilled individuals to join our IT Infrastructure & Application Support team, providing round-the-clock support for mission-critical operations of a leading U.S.-based financial services company.

This remote position is based in India and involves working in 24x7 rotating shifts. The ideal candidate is eager to learn and grow across multiple disciplines, including AI technologies, IT infrastructure, and financial application ecosystems. If you're looking to build a long-term career in a high-availability, high-responsibility environment — this is your opportunity.

Key Responsibilities

  • Provide L1/L2 IT support for core infrastructure systems and critical financial applications.

  • Monitor servers, applications, and network systems using enterprise monitoring tools.

  • Respond to alerts, incidents, and service requests within defined SLAs and SOPs.

  • Escalate critical issues to appropriate teams and coordinate resolution during outages.

  • Perform health checks, routine maintenance tasks, and system validations.

  • Document incidents, procedures, and knowledge articles accurately and consistently.

  • Work closely with U.S.-based teams to support continuous operations and service availability.

  • Learn and adapt to new technologies including AI/ML platforms, automation tools, and cloud-based infrastructure.

  • Participate in ongoing training and development programs in AI, IT infrastructure, and financial systems.

Required Qualifications

  • 2–4 years of experience in IT infrastructure support or application support.

  • Basic understanding of:

    • Windows/Linux server environments

    • Networking fundamentals (DNS, DHCP, TCP/IP)

    • Monitoring tools (e.g., Nagios, SolarWinds, or equivalent)

    • ITIL or ticketing systems (e.g., ServiceNow, Jira)

  • Strong troubleshooting and problem-solving skills.

  • Willingness to work 24x7 rotating shifts, including nights, weekends, and holidays.

  • Good verbal and written communication skills in English.

  • High level of accountability, reliability, and attention to detail.

Preferred Qualifications

  • Exposure to financial applications (e.g., trading platforms, core banking systems).

  • Familiarity with cloud environments (AWS, Azure, or GCP).

  • Experience with scripting or automation (e.g., PowerShell, Python) is a plus.

  • Interest or basic understanding of AI/ML concepts or tools.

Career Growth Opportunities

  • Training and mentorship in AI, automation, and cloud technologies

  • Cross-functional exposure to enterprise infrastructure and financial systems

  • Opportunity to grow into DevOps, AI Ops, or Site Reliability Engineering (SRE) roles

Work Environment

  • Fully remote (India-based)

  • Must be able to work in 24x7 rotational shifts

  • Secure internet connection and home office setup required

Compensation & Benefits

  • Competitive salary in INR

  • Shift allowance and performance incentives

  • Paid time off and holidays (aligned with U.S. operations)

  • Health insurance coverage

  • Learning & development support, including certifications in AI, cloud, and infrastructure

How to Apply

Please submit your updated resume and a brief cover letter describing your interest and experience to [email address] with the subject:
Application – IT Infrastructure & Application Support (Remote – India)